Privacy Policy

This Personal Data Protection Policy (hereinafter, “Privacy Policy”) regulates the processing of personal data of clients and / or potential customers who hire or are interested in contracting the services of iOmniChat, in accordance with the provisions in the applicable legislation on data protection, (EU Regulation 2016/679 on Protection of Personal Data and guarantee of digital rights).

Who is responsible for the processing of your personal data?

Name of owner: ITD Telecom LLC
Registered office: 3524 SILVERSIDE RD STE 35B
Town/city: WILMINGTON, DE
Postcode: 19810-4929
Company Number: 61-1894859
Telephone contact: +14709392838
Email: iomni@it-decision.com

You confirm and guarantee the truthfulness and accuracy of the data provided, and that these conform to your current status. In this regard, it undertakes to communicate any changes that may occur in them, in accordance with the procedure established in the section related to the exercise of its rights.

For what purposes are we going to process your personal data?

We inform you that all the data processed by iOmniChat are necessary for the purposes described in this Privacy Policy and the failure to provide them would imply the impossibility of properly managing the existing relationship with you.

Next, the different purposes with which your personal data are treated and the bases that legitimize the treatment are described:

I. Treatment for execution of the contractual relationship:

Manage the business relationship, attending to the different requests for information on the services offered by the Responsible.
Formalize the contractual relationship.
Manage, maintain and effectively control the relationship derived from the contracting of services.

In case you do not authorize the processing of your data for the previous purposes, this will not affect the maintenance or fulfillment of the contractual relationship that you maintain with us.

II. Treatment for legitimate interests of iOmniChat:

Send you advertising and commercial communications in line with the development of the business, about services offered by iOmniChat similar to those contracted.
Carry out satisfaction surveys in order to evaluate your satisfaction with the contracted services, in order to improve the processes.
Keep the electronic communications that we maintain with you (through email, chat, sms, electronic messaging applications, social networks or any other means that you could use) as well as maintain computer and telematic records of access to services for control purposes of quality and safety or as a means of proof in judicial, administrative, arbitration or any other proceedings that may arise, that deal with your request.
Perform analysis and improvements on the web, about our services.
Create behavioral models through anonymized data in order to generate new products or services, improve them or the attention we provide.
Properly manage the rights requests of the current data protection regulations.
Communicate your data to public authorities, regulators or governmental bodies in those cases in which it is necessary to do so by law, local regulations or in compliance with regulatory obligations.

III. Treatment by express consent:

The sending of commercial communications, both general and personalized, to offer you iOmniChat services. These communications may be made by any means, including electronic ones.
The use of own and third-party “cookies” to improve our services and show you advertising related to your preferences by analyzing your browsing habits.
Following your instructions, in the exercise of a portability right, transfer your data to the third party you indicate.

We inform you that the consents related to commercial communications will remain until you express your opposition, even after the contractual relationship you have with iOmniChat ends.

To whom will we communicate your data?

In the terms described in the section on the purposes of the treatment, iOmniChat may communicate your personal data to the following entities:

Public authorities, regulators or governmental or jurisdictional bodies in those cases in which it is necessary to do so by law, local regulations or in compliance with regulatory obligations. Among others, to tax administrations.
In the event that you request the portability of your data, your personal data will be transferred to the entity you designate.
Participated or collaborating companies of iOmniChat, provided we have their express consent and with the purpose of offering a service with these entities.

As a general rule, no data transfers are made to third parties located or whose servers are located outside the European Economic Area. However, in those exceptional cases in which such international transfers take place, the necessary measures will be taken so that they are made to a country or organization that has offered adequate guarantees or they can be based on the legitimizing principles established by law.

During what period will we store your data?

We will process your data, as long as they are necessary for the purpose for which they were collected and, once the relationship that legitimizes the processing of your data is finished, they will be stored locked with the sole purpose of making the formulation and defense of claims and the Timely transfer at the request of the authorities, only during the legally established time.

Likewise, once the contractual relationship is over, we will process your personal data for sending commercial communications, provided we have the express consent for it.

What are your rights?

We inform you that, in accordance with current regulations, you have the right to revoke the consent granted, as well as to exercise your rights of access, rectification, deletion, limitation, opposition, as well as the right to the portability of your data and to not be object of automated decisions.

The interested party is informed that in addition, they may file a complaint according to the USA Laws of Data Protection, in the event that you consider that the exercise of your rights by iOmniChat has not been adequately addressed.

How can you exercise your rights?

We promise to respect the confidentiality of your personal data and to guarantee the exercise of your rights.

In accordance with applicable law, we inform you that you can exercise your rights by contacting the following email address privacy@it-decision.com, indicating the reason for your request and the right you want to exercise.

If we consider it necessary to identify you, we may request a copy of a document proving your identity. Alternatively, you can also send a letter along with the photocopy of your ID to the following address ITD Telecom LLC - 3524 SILVERSIDE RD STE 35B
WILMINGTON, DE 19810-4929, USA.

You have the right to revoke consent at any time for any of the treatments for which you have granted it.

Can this privacy policy be modified?

Yes, this Privacy Policy can be updated. The last update dates from May, 2022.

All possible changes to our Privacy Policy will be published on this website. Therefore, we invite you to review the content of this section periodically.